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Job Title:  Business Analyst - E-Commerce Fulfillment

Posting Date:  Feb 14, 2021

Chicago, IL, US, 60606

FLSA:  Exempt
Job Description: 

What’s Our Dish 

Announced in May 2018, Peapod Digital Labs (PDL) is an Ahold Delhaize USA company that powers the eCommerce and digital strategies for the Great Local Brands of Ahold Delhaize USA. Accelerating growth in digital and personalization capabilities, PDL is an innovation lab focused on meeting the changing needs of customers, regardless of when, where, and how consumers choose to shop.  

Peapod continues to be a consumer-facing eCommerce brand, and is part of Peapod Digital Labs, focused on growing Peapod sales to consumers.   


Browse the Aisles

The Business Analyst – E-Commerce Fulfillment supports one of the Fulfillment Strategy Channel Leads in developing and maintaining a strategic vision for their channel (Last Mile) aligned with the ADUSA omni-channel strategy.


They will do this through offering their expertise and knowledge of business processes and systems within the channel. They will play a key role in the Last Mile development road map by identifying solutions to business challenges, identifying opportunities to streamline our fulfillment processes and applications, and supporting the completion of those projects from ideation to implementation. They will provide qualitative and quantitative insights through process or data analysis and will present this data to the channel lead to support business decisions.


They will also work closely with IT Business Systems Development to be a counterpart on the business side for systems development, participate in testing (SIT, UAT) where necessary and act as liaison between the IT product owners, architects and/or developers and the business when practical questions need to be answered.


Conversely, for the business stakeholders within ADUSA e-commerce operations, they can function as functional experts and liaisons to IT for questions.


Recipe for Success - What's “in store” for the role  

  • Work directly with Channel Lead to manage the channel’s developmental roadmap (IT Systems/applications, fulfillment best practices, technology and physical attributes of Click & Collect, etc.)
  • Perform data analysis on qualitative and quantitative data, providing insights as needed to support making business decisions
  • Work directly with operators within the brands to understand day-to-day needs and processes within the channel
  • Work directly with IT product owners to gain an intimate knowledge of relevant business systems, and be a sparring partner for questions from counterparts within IT, including participating in functional design sessions
  • Participate in IT QA process (SIT, UAT, etc.) and provide the channel lead with appropriate insight to approve business system changes when they are delivered
  • Manage ad hoc reporting within the channel where needed (handing off reporting function to the Analytics & Reporting team as soon as it matures to on-going use)
  • Participate in IT QA process (SIT, UAT, etc.) and provide the channel lead with appropriate insight to approve business system changes when they are delivered


The Essentials In Your Cart - The required ingredients

  • Thorough understanding of retail, e-commerce fulfillment and transportation (last mile) processes
  • Experience with E-Commerce fulfillment operations
  • Familiarity with Agile development methodology
  • Affinity with/knowledge of retail IT systems
  • Experience with the development of IT systems and system enhancements
  • Experience conducting detailed analysis and is capable of presenting recommendations to their manager based on data-driven conclusions
  • Intermediate/Advanced in Microsoft Excel and PowerPoint
  • Process development
  • Project management
  • Oral and written communication skills
  • Presentation skills
  • Customer service
  • Detail oriented


Extra Spices - What you should bring to the table

  • 3+ years of retail, e-commerce fulfillment experience
  • Experience working with JIRA


Join Us at Our Table  

Peapod Digital Labs is a forward-thinking company with a strong legacy of innovation. We recognize who powers our progress – our people! We offer a great variety of benefits and perks to our employees, including: great health care options, including PPO and HSA plans (with company contributions), dental, vision, flexible spending accounts, a 401k with strong company match and immediate vesting, and generous and flexible paid time off. 


We are an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.  

Job Requisition:  5741

Nearest Major Market: Chicago